WHERE DO ORDERS SHIP FROM?
SpacePupSilver is based in the United Kingdom. All orders are shipped from Manchester.
DO YOU SHIP INTERNATIONALLY?
Yes. SpacePupSilver ships internationally.
HOW LONG UNTIL MY ORDER IS SHIPPED?
SpacePupSilver is an independent illustrator which means that all orders are packaged by SpacePupSilver himself (or whatever gimps he has captured). We aim to get orders processed as quickly as possible.
During special events, it can take up to 7 days to process an order however you can query the status of your order at any time by contacting us.
WHAT HAPPENS IF MY PACKAGE GOES MISSING?
If you live outside of the UK, and your order doesn't appear before 4 weeks, after it's dispatched, please get in touch with me here. (Within the UK please get in touch after 7 days). Unfortunately, I am not responsible for packages once they are in the hands of the post office however feel free to contact me and I can organise a refund or replacement.
MY ITEM IS DAMAGED, WHAT CAN BE DONE?
I take quality really seriously and all items are thoroughly checked before they're sent out. If your item gets damaged in transit send me an email here and we'll try our best to help!
WHAT ARE THE DELIVERY TIMES?
|UK||2 - 4 Days (Mon - Fri)|
|EUROPE||1 - 3 Weeks|
|AMERICA||2 - 4 Weeks|
|AUSTRALIA||4 - 6 Weeks|